Wow! What a great and quality find. I would totally recommend them to anyone. I can’t image getting better service anywhere. I am from the US and had my transmission fail while driving through Thunder Bay on a Friday evening. The tow truck driver recommended Preferred Auto, so I agreed, not knowing anything about them. They started first thing Monday, immediately found me a replacement transmission, kept me informed and gave me options. They gave me an upfront schedule and cost estimate to help me plan, while I was stranded. They ended up finishing the work on Tuesday, AHEAD OF SCHEDULE and UNDER their estimate. The mechanic that fixed my vehicle helped me return my my rental car, not only did he save me money and hassles it gave me a chance to see how much he cared about my vehicle and my situation. Now 4 months later I still think about Preferred Auto, the tow truck driver who trusted them, and I remain grateful and impressed. In a bad situation, I was happy to have my vehicle towed to Preferred Auto and to have met with such an honest, quality group - from the service writer to the mechanic who did the work; they all truly cared and helped me out when I was totally broke down. MANY, MANY THANKS.