Thunder Bay Auto & Truck Repair

Mon - Fri: 8:00 AM - 5:30 PM
Sat: 8:00 AM - 5:00 PM
5

Preferred Auto was more than amazing. Thank you Malcolm and Craig! I arrived with our sports team’s minibus at 4pm on a Saturday with wipers that stopped working and also a strange vibration while driving. These 2 fellows quickly diagnosed the problem, sourced the required parts, and stayed until 8pm to get me and our sports team on the road again. They also did a complete safety check with recommendations. I am so filled with gratitude for these 2 guys; they were like angels sent by God or something. Wish I could give more than 5 stars!!

1

One of the worst places to deal with. They overcharged me for getting 1 tire fixed. Will never go back again.

Hi Hau Luu We're sorry you didn't feel that you had a good experience with us. We always strive to help customers in need for the best price possible. Unfortunately, when you came to us with your vehicle, you had misplaced the locking lug nut tool for your wheel. These tools are unique to the lug nut on your wheel and, without it, it is extremely difficult to remove the wheel to repair your tire. They are designed for exactly that purpose of course, so no-one can steal your wheels! Sadly, this did add to extra effort, and therefore cost more...our team had to use less conventional methods to get the lug nuts off as you told us to "just deal with it".. It is really important that you carry your locking lug nut tool with you in your glove box at all times in case you get a flat. Roadside assistance and repair shops can't be expected to hold every type of locking lug nut tool for when customers come in. If you misplace yours again, we can only recommend that you contact the manufacturer for a replacement.

- Preferred Auto & Fleet Service
5

Super friendly staff, honest technicians and helped us figure out that our tire needed to be replaced so we could safely travel back home to Sault Ste. Marie. Price was right as well! Inspection and tire change only $180.00 and work was done in less than an hour. Would highly recommend and one of the only places open on a Saturday in Thunder Bay ON.

So glad we could help you out Chantal!

- Preferred Auto & Fleet Service
5

Came in from Vancouver B.c needed an oil change on my truck . Very happy with care they took with my truck went above and beyond to check out the rest of my truck to make sure everything was good . Very happy with them and highly recommend to everyone thank you again great work from them all

5

Thank you so much for your 5 star review Adam!!

- Preferred Auto & Fleet Service
5

Thank you so much for your review! Was there anything that stood out to you that lead you to a 5 star 🌟 🤩

- Preferred Auto & Fleet Service
5

Very professional, modern and efficient. My truck was ready to go same day. Communication was excellent. I'm very happy with my experience and will be back. Suggestion: offering a customer shuttle would really go a long way.

Thanks so much for reviewing us David! It means a lot to us that we have happy customers 😊

- Preferred Auto & Fleet Service
5

I'm from Vancouver BC and run a hot shot business a good friend of mine use Malcolm In The crew all the time on his cars I called Donnie up to see if he could get my 6.7 f-350 2022 and for an oil change Malcolm had no problem squeezing me and he got me in and out same day I recommend Malcolm and his crew locals or travelers

Great to hear Kory! What business do you have? If we are ever in BC we will be sure to check it out!

- Preferred Auto & Fleet Service
5

Good ownership and workers.

Thank you Rob! We love having you as a customer it's always nice to have chat when you come in!

- Preferred Auto & Fleet Service
5

Was able to give an appointment on a short notice and fix the issue with my vehicle. Was very helpful and professional.

Great to hear Kunwar!! Always happy to help!!

- Preferred Auto & Fleet Service
725 May St N Thunder Bay, ON, P7C 3S1 (807) 622-1998
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